Accessibility
• Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
• One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
• Contactless check-out is available.
Renovations
The following facilities or services will be unavailable from January 9 2026 to December 31 2026 (dates subject to change):
• One of the bars/lounges
• One of the dining venues The following facilities are closed seasonally each year. They will be closed from January 1 to December 31:
• One of the dining venues
• Bar/Lounge The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
• Bar/lounge
• Dining venue(s) The following facilities are closed on Friday and Saturday:
• Bar/lounge
• Dining venue(s)
Rooms overview
Make yourself at home in one of the 101 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and bidets. Conveniences include phones, as well as safes and desks.
Property amenities
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Check-in instructions
• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Minimum Spring Break check-in age is 18 years old
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher and a smoke detector
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special check-in instructions
Check-in window: 2:00 PM – 12:30 AM
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests may contact this property in advance to reserve a baby stroller.
Mandatory fees
A nightly tourism fee of BRL 2 is collected at the property. The fee does not apply to residents of Gramado, Brazil.
Optional fees
• Covered self parking fee: BRL 35.00 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Policies
• Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
• One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
• Contactless check-out is available.
ReelStay
