Rooms overview
Make yourself at home in one of the 124 guestrooms featuring espresso makers and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature bathtubs or showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
Property amenities
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Canandaigua? This hotel has 5000 square feet (465 square meters) of space consisting of a conference center and 4 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
Check-in instructions
• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and cash
• Some water is reused through a grey water recycling system
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Special check-in instructions
Check-in window: 4:00 PM – midnight
This property offers transfers from the bus station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
• Resort fee: USD 43.13 per accommodation, per night The resort fee includes:
• Additional inclusions
• Children's club/arcade access
• Concierge service
• Fitness center access
• Fitness/yoga classes
• Housekeeping
• In-room bottled water
• In-room coffee
• In-room safe
• Newspaper
• Phone calls
• Pool access
• Valet parking We have included all charges provided to us by the property.
Optional fees
• Fee for cooked-to-order breakfast: approximately USD 15 to 50 per person
• Airport shuttle fee: USD 150.00 per room (one-way)
• Pet fee: USD 100 per accommodation, per stay plus USD 50 one-time cleaning fee
• Service animals are exempt from fees
• Early check-in is available for a fee (subject to availability)
• Late check-in fee
• Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Policies
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children stay free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• A car is not required for transportation to and from this property.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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