Accessibility
• All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
• Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• Pool access available from 7 AM to 10 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children 6 years old and younger are not permitted at this property.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
Renovations
The property is closed between November 10 and April 3.
Rooms overview
Make yourself at home in one of the 50 air-conditioned rooms featuring minibars and espresso makers. Your room comes with a Select Comfort bed. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have jetted bathtubs and complimentary toiletries.
Property amenities
Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Planning an event in Merano? This hotel has 100 square feet (9 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Check-in instructions
• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and debit cards; cash is not accepted
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special check-in instructions
Check-in window: 3:00 PM – 8:00 PM
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
• A tax is imposed by the city: EUR 3.10 per person, per night. This tax does not apply to children under 14 years of age. We have included all charges provided to us by the property.
Optional fees
• Airport shuttle fee: EUR 90 per vehicle (one-way, maximum occupancy 3)
• Pet fee: EUR 40 per pet, per day
• Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Policies
• All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
• Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• Pool access available from 7 AM to 10 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children 6 years old and younger are not permitted at this property.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
ReelStay
