Rooms overview
Make yourself at home in one of the 35 individually decorated guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and ovens. Rooms have private balconies or patios. 40-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and microwaves, and housekeeping is provided daily.
Property amenities
Featured amenities include a computer station, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and free self parking is available onsite.
Check-in instructions
• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher and a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special check-in instructions
Check-in window: 3:00 PM – 8:00 PM
Guests must transfer via airplane or boat to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 6:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email within 7 days before arrival with check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests arriving at Philip S.W. Goldson International Airport (BZE) must transfer via regional flight (17-minute trip) to the island of Ambergris Caye, arriving at the San Pedro Air Strip. The resort can arrange regional flights for guests; approximately USD 170 per person, roundtrip, will be charged. Upon arrival at the San Pedro Air Strip, a resort representative will meet guests and send them on the next available shuttle to the resort (surcharge): arrival and departure shuttles leave once per hour. Guests may also choose to take a 25-minute water taxi ride (surcharge) from Philip S.W. Goldson International Airport (BZE) to the dock. Upon arrival in San Pedro, guests should ask water taxi personnel to call the resort for transportation (surcharge) to/from San Pedro.
Optional fees
• Airport shuttle fee: USD 30 per person (roundtrip)
• Airport shuttle fee per child: USD 30 (roundtrip), (from 2 to 11 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Policies
• Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Cashless payment methods are available for all transactions.
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