Accessibility
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the lodge prior to arrival, using the contact information on the booking confirmation.
• One child 8 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
• Only registered guests are allowed in the guestrooms.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• A car is not required for transportation to and from this property.
• Parking height restrictions apply.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Rooms overview
Make yourself at home in one of the 5 individually decorated guestrooms. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies. Complimentary wired and wireless internet access keeps you connected, and smart speakers are provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Property amenities
Featured amenities include express check-out, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Check-in instructions
• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Guests must contact this property in advance to reserve high chair
• This property accepts credit cards, debit cards, mobile payments, and cash
• Mobile payment options include: Google Pay, Apple Pay, and PayPal
• Cashless transactions are available
• Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
• Long-term renters welcome
• Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Special check-in instructions
Check-in window: 10:00 AM – 7:00 PM
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. A virtual front desk provides assistance to guests. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Please be aware that 3 dogs reside at this property. Quiet hours are enforced at the property from midnight to 8:00 AM. Information provided by the property may be translated using automated translation tools.
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
• New Year's Day (January 1) Gala Dinner per adult: USD 30
• New Year's Day (January 1) Gala Dinner per child: USD 15 (from 6 to 12 years old)
• Valentine's Day (February 14) Gala Dinner per adult: USD 30
• Valentine's Day (14 February) Gala Dinner per child: USD 15 (from 6 to 12 years old)
• You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.
• Deposit is payable by PayPal and is due within 24 hours of booking the reservation. We have included all charges provided to us by the property.
Optional fees
• Airport shuttle fee: USD 60 per person (one-way)
• Hosted evening meal: USD 18 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Policies
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the lodge prior to arrival, using the contact information on the booking confirmation.
• One child 8 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
• Only registered guests are allowed in the guestrooms.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• A car is not required for transportation to and from this property.
• Parking height restrictions apply.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
ReelStay
