Rooms overview
Make yourself at home in one of the 74 air-conditioned rooms featuring iPod docking stations and minibars. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies or patios. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Property amenities
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Monterrey? This resort has 2313 square feet (215 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Check-in instructions
• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Special check-in instructions
Check-in window: 3:30 PM – 11:00 PM
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Optional fees
• Airport shuttle fee: CRC 96000 per vehicle (one-way)
• Rollaway bed fee: CRC 35000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Policies
• Hot springs access available from 6:00 AM to 9:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.
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