Rooms overview
Make yourself at home in one of the 30 guestrooms featuring minibars and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided.
Property amenities
Featured amenities include limo/town car service, dry cleaning/laundry services, and coffee/tea in a common area. Planning an event in Guatapé? This hotel has 2153 square feet (200 square meters) of space consisting of conference space and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
Check-in instructions
• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher
Special check-in instructions
Check-in window: 2:30 AM – 10:00 PM
This property offers transfers from the bus station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 10:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
• Christmas Day (December 25) Gala Dinner per adult: COP 200000
• Christmas Day (December 25) Gala Dinner per child: COP 120000 (from 4 to 15 years old)
• New Year's Day (January 1) Gala Dinner per adult: COP 200000
• New Year's Day (January 1) Gala Dinner per child: COP 120000 (from 4 to 15 years old)
• Valentine's Day (February 14) Gala Dinner per adult: COP 200000
• Valentine's Day (14 February) Gala Dinner per child: COP 120000 (from 4 to 16 years old)
• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property.
Optional fees
• Airport shuttle fee: COP 400000 per room (roundtrip)
• Airport shuttle fee per child: COP 100000 (roundtrip), (up to 6 years old)
• Rollaway bed fee: COP 70000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Policies
• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Hot springs access available from 8:00 AM to 10:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• A car is not required for transportation to and from this property.
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